AI agent for hotels, hostels and lodging
A system that answers availability and rate enquiries 24/7, including the small hours, and pushes the direct booking instead of the one that pays commission.
What gets lost by not replying in time
Not sector problems in the abstract: the concrete ways customers walk away from a hotel.
Bookings get asked about at night
People plan trips after their day ends. If nobody answers at 11pm, by 11:05 they're booking on a portal.
Every portal booking costs you commission
The same person who booked through an OTA had messaged you on WhatsApp first. A direct booking pays no commission — but only if someone answers first.
The same availability question, all day
Do you have the 15th? How much is a double? Does it include breakfast? Answering by hand ties up the front desk and leaves the guests already there unattended.
Logistics eat the front desk's time
How to get there, check-in time, parking, whether pets are allowed. Necessary questions that don't need a person.
Groups and events go cold
Quoting a group takes days of back-and-forth. By the time you reply, the organiser has three other quotes and took the first one in.
What the system does
Answers at any hour, including the small hours
Replies in seconds when the enquiry lands, not the next morning. That's where a direct booking is won or lost.
Answers availability and rates you load
With your rates, your seasons and your policies. It never invents a price or promises a room that doesn't exist.
Pushes the direct booking
Steers the conversation towards your own channel instead of the portal taking a cut.
Handles logistics without tying anyone up
Location, check-in, parking, pets, services. The front desk stays with the guest who's actually there.
Captures groups and events in full
Collects dates, headcount and requirements and hands it to you ready, so you can quote the same day.
Booking straight into your calendar, sending reminders or reaching back out to old contacts requires connecting your calendar or CRM: an integration we review in the diagnostic and quote separately. Without it, the system takes the request and notifies your team.
Questions from this sector
The ones people actually ask before hiring something like this for a hotel.
Does it confirm bookings or only inform?+
Both are possible and it's your call. It can stop at informing and hand you the contact, or go as far as registering the booking, depending on how your operation is set up.
Does it connect to my booking engine or PMS?+
It can, as an integration reviewed in the diagnostic and quoted separately. If your system exposes no integration, it works from the availability you load and keep updated.
Does it answer in English?+
Yes. The agent works in Spanish and English and replies in whichever language it's written to — standard for a hotel with international guests.
What happens in high season with many messages at once?+
It handles several conversations at once, with no queue. That's precisely the moment when one person can't keep up and bookings get lost.
Will it replace my front desk?+
No. It takes the repetitive part and the hours when nobody's there. Your front desk focuses on the guest in the building, where human contact actually matters.
How much does it cost?+
Nexus covers the Strategic Diagnostic. We define the investment for implementation in the proposal, with the exact scope your business needs. We only propose the system if, with your numbers, you recover at least five times what you pay in the first year. Implementation is paid in two parts (50% up front and 50% once you approve the system) and the monthly fee has no lock-in. The pricing page has a calculator to estimate what you are losing today.
Where we work
Hotels & lodging in Popayán
In person
We serve hotels and hostels in Popayán in person: we come to you, see how the front desk operates, and build the system with your real rates and policies.
Hotels & lodging in Cartagena
Remote
We serve hotels and lodging businesses in Cartagena remotely. One thing weighs more here than elsewhere: a good share of enquiries arrive in English and outside local hours, and the agent replies in whatever language it's written to, at whatever hour.
Try it before deciding
Message the agent on this very site and ask it what a guest would ask. That's the demo — no slide deck in between.