AI agent for plumbing, repairs and maintenance
A system that answers the emergency at any hour while your hands are inside a job, gathers what's needed to quote, and books the site visit.
What gets lost by not replying in time
Not sector problems in the abstract: the concrete ways customers walk away from a field service business.
Emergencies don't wait
A leak at 11pm calls whoever answers. Not the best, not the cheapest: whoever answers.
Your hands are busy
You're under a sink or on a roof. The phone rings and you can't take it — and that caller is already dialling the next name on the list.
They want a price before you can see anything
"How much to unblock a drain?" without knowing if it's a trap or a root in the pipe. Quoting a number blind costs you later.
Arranging the visit is half a conversation
Address, landmark, who's home and when, whether there's parking. All asked by hand, every single time.
The maintenance nobody remembers
You did a job a year ago and the equipment needs servicing. Nobody reached out, and when it fails they'll call someone else.
What the system does
Answers the emergency instantly, at any hour
Replies in seconds at dawn and on holidays, which is when it's decided who gets the job.
Attends while you work
Takes the full request without you putting down a tool or leaving the site.
Gathers what's needed to quote properly
What's failing, since when, in which part, and photos if needed. You quote with information instead of guessing.
Books the site visit
Takes the address, landmarks and time window, and books it against your availability and your service area.
Reminds about maintenance
Reaches back out to past clients when servicing is due, so recurring work doesn't go to someone else.
Booking straight into your calendar, sending reminders or reaching back out to old contacts requires connecting your calendar or CRM: an integration we review in the diagnostic and quote separately. Without it, the system takes the request and notifies your team.
Questions from this sector
The ones people actually ask before hiring something like this for a field service business.
Can it give a price without seeing the job?+
It can give the range you load for typical jobs and make clear the final figure depends on the assessment. It never commits to a closed price on something nobody has seen — that protects you.
Does it tell an emergency from something that can wait?+
Yes, using the criteria you define. An active leak isn't a scheduled service, and the agent alerts you differently depending on the case.
Does it accept photos of the fault?+
Yes. It can ask for them and attach them to the request, which is the difference between quoting with judgement and quoting blind.
Can it book according to my service area?+
Yes. The areas you cover — and the ones you don't — are loaded in, so no visit gets booked across town or outside your range.
What happens when I have no signal or I'm in a basement?+
The agent keeps working on its own: it doesn't depend on you being connected. When you're back, the requests are ordered and the visits already booked.
How much does it cost?+
Nexus covers the Strategic Diagnostic. We define the investment for implementation in the proposal, with the exact scope your business needs. We only propose the system if, with your numbers, you recover at least five times what you pay in the first year. Implementation is paid in two parts (50% up front and 50% once you approve the system) and the monthly fee has no lock-in. The pricing page has a calculator to estimate what you are losing today.
Where we work
Field services in Popayán
In person
We serve technicians and service companies in Popayán in person: we come to you, understand how you quote and how you schedule, and build the system with your real areas and ranges.
Field services in Cali
Remote
We serve plumbers, technicians and maintenance companies in Cali remotely. The system is configured with your service areas, your price ranges and your urgency criteria.
Try it before deciding
Message the agent on this very site and ask it what someone with an emergency would ask. That's the demo — no slide deck in between.